Meridian National Bank · Dispute Operations
Dispute Resolution Console
Pick a dispute, run the agent pipeline, and watch it resolve - or correctly halt to you.
75%
Auto-resolved (27/36) · authored mix
25%
Routed to a human (9/36)
$37 → $9
Cost per dispute · modeled
100%
Reg E adherence · by construction
~76s
Auto handle time · modeled
Engine-computed over this book. Labels:authored mixmodeledby construction
Case inbox36 open
DSP-44910Visa 13.1Merchandise/Services Not Received
“Ordered a monitor 3 weeks ago - never arrived, merchant unresponsive.”
Priya Nair · AffluentVivid Electronics · MCC 5732Visa · VROLMobile apptxn 24d / 120d window
$842.17
Reg E · Day 2 / 10
Agent pipeline · orchestrated on Lyzr AgentMesh
Dispute Manager
Intake
Evidence
Fraud
Risk
Policy
Settlement
Audit
What is real vs simulated here
EXECUTES FOR REALexec
- Confidence engine + 0.95 autonomy gate (deterministic factors)
- Filing rule engine: network windows, 3DS liability shift, $25 file floor, Reg E clock
- Network-correct reason-code mapping (Visa VCR vs Mastercard 48xx)
- GL journal postings with idempotency (localStorage state)
- SHA-256 hash-chained audit ledger (verify / tamper-test it)
- Live LLM narration via OpenRouter when a key is configured (labeled)
SIMULATED / AUTHOREDsim
- Core banking, CRM, OFAC, fraud-feed, VROL/Mastercom connectors (chips marked “sim”; results seeded)
- The dispute book - synthetic, mix authored (~3:1 auto/escalate) to exercise every outcome
- Cost model ($37 manual / $9 auto / $41 escalated) + handle-time latency budget
- No production representment / pre-arbitration lifecycle beyond the rules shown